Terms of use

1. Who we are

Mitta is run by Stringlearning ApS, CVR 35673539, Sankt Annæ Plads 13, 3., 1250 København K, Denmark — the company behind Seier AI. In these terms "we" is that company and "you" is the person with the account. You can reach us through the support form at https://mitta.seier.ai/help, and we answer within two business days; a reply to any mail from Mitta reaches a person too.

2. What Mitta is, and is not

Mitta is a companion for practice and for life: a voice you talk with, guided meditations run by a timer and a bell, passages read aloud, a course, a board and a library. The voice — Kalyāṇa — runs on a language model and says so. It is not a teacher, not a doctor and not a therapist; it claims no lineage or realisation; it does not diagnose, treat or advise on anything medical or psychiatric. What it says is for your own reflection, and the decisions are yours.

If a conversation shows signs of crisis, the app shows helplines for your country and stops there. It never contacts anyone on your behalf. If you are in danger, call the emergency number where you are.

You must be 18 or older to have an account.

3. Your account

You make your account yourself on the sign-up page, with your name and email address; it exists once you have confirmed the address through the link we send there and chosen a password. An account is for one person. Keep your password and passkeys to yourself; what happens under your account is yours.

You can delete everything you have said, or the account itself, at any time under Settings — at once, without asking us. We may close an account that is used to attack the service, to harass others, or for anything unlawful; we will say why. If we close your account for any other reason, or close Mitta, we refund what you paid for credits you had not used.

4. Credits and prices

Talking with Kalyāṇa — spoken or written — spends credits, and so does the one personal line Kalyāṇa writes for you inside a guided meditation from what you said before it: one credit, once a meditation, and with no credits it is simply left out. Meditations themselves, the bell, the course read and listened to, the passages, the sounds, the board and the library never spend credits, and keep working when your credits are gone.

A new account starts with a number of credits for free. We may also give credits for free — to the person who recommended you, for instance, when you first buy a pack. Free credits have no cash value and are never refunded. Credits are bought in packs; the pack, the number of credits and the price in your currency are shown before you pay, and the price includes VAT. There is no subscription and no automatic refill: nothing is charged unless you buy a pack yourself.

Payment is taken on Stripe's own page, by card, Apple Pay, Google Pay or whatever else Stripe offers where you are. We never see your card. Stripe sends the receipt; a record of each purchase is kept with your account and shown under Usage. Bought credits are added to your account as soon as Stripe confirms the payment, do not expire while the account exists, are personal, cannot be moved to another account, and cannot be exchanged for money except as these terms say.

We may change the prices of the packs. A change never touches credits already bought.

5. Your right to change your mind

As a consumer in the EU you have fourteen days from a purchase to withdraw from it, under the Danish Consumer Contracts Act (forbrugeraftaleloven). Because credits are digital content delivered at once, by paying you ask us to deliver them immediately and acknowledge that, for the credits you then use, the right of withdrawal is spent.

Within those fourteen days you can still withdraw for the part you have not used: write to us through the support form at https://mitta.seier.ai/help, with the topic "a refund", from the address on your account, and we refund what you paid for the credits still on your balance from that purchase, to the card you paid with, within fourteen days of your message.

6. What you say and post

What you say to Kalyāṇa stays yours. You let us process it to run the service — to answer you, to remember you across conversations, and to keep the app safe — as the privacy page describes, and for nothing else.

The board and the library are seen by everyone with a Mitta account, under your name, until you delete what you put there. Post nothing unlawful, nothing that belongs to someone else without their leave, and no one else's personal details. We may remove a post or a link and will say so where it stood.

The passages, the readings, the course and the practice scripts are ours or used under their licences and are for your own practice, not for copying or republishing.

7. Availability and change

Mitta is young and still changing, and now and then something breaks. We aim to keep it running and to fix what breaks quickly, but we cannot promise it is always available. We may change or retire a feature; when something changes that matters to you, the short mail we send after a release says so, and you can turn that mail off under Settings.

8. Liability

We are liable for what Danish law says we cannot disclaim, and for nothing beyond it: not for what you do or decide on the strength of what Kalyāṇa says, not for indirect or consequential loss, and not for a service that is unavailable for a while. Nothing here limits your rights as a consumer under mandatory Danish or EU law.

9. Your data

Stringlearning ApS is the data controller for what Mitta keeps about you. The privacy page says what is kept, why, where, for how long, and how to take it with you or delete it; the page on what Kalyāṇa won't do says where the voice stops.

10. Changes to these terms

We may change these terms. A change that matters — to credits, prices, refunds, or what we may do with what you say — is mailed to the address on your account at least fourteen days before it takes effect; using Mitta after that date means you accept it, and until then you can delete your account with everything in it. The version and the date at the top of this page say which terms apply.

11. Law and disputes

These terms are governed by Danish law. If we cannot settle a disagreement between us, you can bring it before the Danish courts. As a consumer you can also complain to Center for Klageløsning at Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk, if your complaint meets its conditions; a complaint from another EU country can go through the consumer centre in that country.